Refund and Returns Policy

Overview

Last updated: 27 December 2025

Returns Warehouse / Office: H No 8-83/1, Srinivasa Nagar, Chintal, Hyderabad, Telangana 500054, India

This policy explains how returns, replacements, refunds, reschedules, and cancellations are handled for:

All Poojas Bookings (with or without samagri), and

Pooja Samagri & All Items sold via our online store.

Using our website, placing an order, or making any payment/advance means you agree to this policy.

All Poojas Bookings Advance Payment (Strictly Non-Refundable)

The advance paid at checkout or via payment link to book any pooja/homam is strictly NON-REFUNDABLE under all circumstances.

The advance locks Muhurtham assistance, pujari/date blocking, pre-planning, and samagri logistics.

Indicative / Tentative Total:

• Any total shown on a product page (e.g., “typical total ~₹50,000”) is indicative.

• Final price may vary by city/area, venue access, travel/parking/tolls, added rituals, no. of pujaris/assistants, samagri grade/quantity, extended duration, peak/festive demand, and local restrictions.

• Balance is payable before ritual commencement (or as directed by our team).

Customer Reschedule:

• 3 Days before scheduled start: One reschedule may be permitted subject to pujari availability at no reschedule fee.

• 3 Days Reschedule may be allowed with a reschedule fee (covers logistics/availability costs).

Customer Cancellation

• You may cancel any time; the advance remains non-refundable.

• If samagri is already purchased or logistics committed, you agree to pay such actuals in addition to forfeiting advance.

All Poojas Reschedule / Cancellation

• For unforeseen situations (pujari illness, force majeure, venue/legal restrictions), we will offer alternate slots.

• If no workable slot exists within 90 days, we may issue a service credit up to the advance (valid 6 months). Cash refunds are generally not provided.

Venue & Safety

• You are responsible for permissions, fire safety, ventilation, and society/venue rules.

• If homam fire is disallowed, we may convert to a non-fire format (parayanam/japa/archana).

• For safety/legal issues, we may halt the ritual, advance and incurred costs remain chargeable.

Pooja Samagri & All Pooja All Items (E-Commerce)

Eligibility Window & Conditions

• Damage / Defect / Wrong Item / Shortage: Report within 48 hours of delivery via [email protected] with order ID and unboxing photos/video clearly showing the issue and outer box label.

• Change-of-Mind / Not Needed: Generally, not accepted. If exceptionally approved at our discretion, the item must be unused, unopened, in original sealed packaging, requested within 3 days of delivery.

• The remaining fee will be paid to you after deducting two-way shipping and necessary expenses.

Non-Returnable Items

• Opened/used consumables (e.g .. powders, oils, pastes, ghee, honey, incense, camphor, wicks).

• Edibles/Prasadam, perishable or temperature-sensitive items.

• Customized kits, festival-dated or time-bound items, and clearance/sale items.

• Idols/murtis once anointed (abhishek), installed, or used in worship.

• Items exposed to moisture/heat/contamination, or missing original packaging/accessories.

• Puja Kits delivered for an upcoming ritual are non-returnable; if exceptionally unused and factory-sealed, we may allow store-credit only within 24 hours, minus two-way logistics and handling, at our discretion.

Condition on Arrival

Contact All Poojas if you need help with this information.